Money Back Guarantee

Customer satisfaction is the most important thing for us, which is why we’re happy to offer a money back guarantee. 

All orders are printed with the utmost care and thoroughly checked before leaving our premises. On receipt of your order we request that you check the items as soon as possible. If you are unhappy with the quality of your order for any reason, please contact us on 01822 615614 or via email. Please have your order number to hand when you contact us as it will allow us to find your order quickly.

If you are unsatisfied with the quality of your order in any way, once you have contacted us please return it within 14 days of delivery for a refund or exchange. Postage costs for returning items to us cannot be refunded, unless the item is faulty or damaged. We can accept returns for faulty/damaged goods for up to 30 days.

We recommend that you send your order back to us using a tracked delivery service as we cannot be held responsible for any parcel lost during transit to us.

Our return address is:

Songbird Stationery
Tavistock Enterprise Hub
Pearl Assurance House
Duke Street
Tavistock, Devon
PL19 0BN

Once your item has been returned, we will review it and take the necessary action as soon as possible.